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Senior Machine Learning Ops Engineer
Uniphore
Bangalore or Chennai
Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore is looking for a senior Machine Learning Engineer (MLE)  who is passionate about developing MLOps platform for LLMs. You will develop platform services to design, optimize and deploy generative AI models by developing pipelines for their data, prompts, optimizations and serving. In this role as a senior technical staff, you will be expected to guide colleagues on project planning and execution, multitask effectively across several projects, teams and groups, and expand the sphere of influence beyond the immediate team to influence solutions. You will collaborate with AI scientists and platform engineers to come up with innovative and cross-disciplinary solutions to infuse LLM technology within the Uniphore products. You will be one of the go-to persons within the company with extensive technical expertise on LLM optimizations and serving. You should be knowledgeable of Conversational AI artifacts, IVR menus, Digital menus, Chat, App menus, Call Transcripts. You will be the LLM evangelist to demonstrate generative capabilities within the Uniphore platform and enable engineering organisation to develop generative AI products.

The ideal candidate has deep industry experience using MLOPs frameworks in model versioning, model deployment and model optimizations.

Skills & Responsibilities

    • Minimum of a Master’s degree including Computer Science, Engineering, Statistics & Applied Mathematics, or related fields.
    • Hands-on experience in developing production-ready ML services and operationalizing model life-cycle management.
    • In-depth knowledge of LLM optimization and service techniques (PEFT, LoRA, etc.)
    • In-depth knowledge of deep learning and expertise in PyTorch/TensorFlow.
    • Expertise in developing and packaging models to services.
    • Familiar with Transformers, and used Huggingface library and LLMs to solve NLP problems.
    • Worked with large amounts of data and developed approaches to address quality issues, and ability to interpret data with a focus on business goals.
    • Solid expertise in Python programming.

Relevant Technologies

    • ML: Hugging Face, PyTorch.
    • MLOPs: Sagemaker, DeepSpeed, Seldon, DVC
    • Deployment: Docker, AWS.
    • Datastores: Postgres, S3

Who You Are

    • You hold a Masters with 3 to 5 years of experience in MLOPs or 7 - 10 years of relevant industry experience.
    • You have demonstrated experience in designing and executing MLOPs solutions at scale in real-world applications.
    • You have handled large real-world data and developed data pipelines to work with large, not-so-clean datasets.
    • You have demonstrated collaboration and teamwork to solve hard problems.
    • You have the ability to learn new skills and share know-how to team members to empower and elevate.

Benefits

    • Uniphore offers a competitive offer and premium benefits, including insurance, leave and other perks
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Logo
Sr. Staff AI Scientist
Uniphore
Palo Alto, CA
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

We are currently searching for a Deep Learning NLP Engineer for our Sr. Staff AI Scientist role to report to our Chief Scientist.

This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies.

The preferred hiring location is Palo Alto, CA or New York City, NY.


Role Attributes:

    • Drives the creation, optimization and deployment of transformer/generative based NLP and multi-modalmodels for production at a large scale
    • Work closely with other teams in R&D, Platform Engineering, and Product to establishrequirements and priorities 
    • Has a circle of influence beyond the immediate team, reaching out to product and engineering
    • Owns the development, training, testing, and improvement of large-scale models with particular attention on the increasing the quality and safety of the output while reducing hallucinations  
    • Influences the team, and beyond, by establish best practices in machine learning methods
    • Actively contributes to the architecture/design of data collection and processing pipelines

Requirements:

    • Strong background and experience in ML NLP, especially transformer-based MLand Large Language Models  
    • Working knowledge of one or more of the following NLP fields: Information Retrieval, Machine Comprehension, Question Answering/Conversational AI, Reinforcement Learning, Knowledge Graph and Causal Inference 
    • Extensive knowledge of Deep Learning and related tools such as TensorFlow, Keras, MXNET, or H2O 
    • Experience deploying NLP solutions in a commercial environment 
    • Hands-on with latest Generative AI developments in the past year with exposure to finetuning, prompting strategies and optimization of models for inferencing 
    • Experience in Big Data, search and chatbot technologies 
    • Strong background and experience in software engineering, scaling large models, training and real time inference. 
    • Comfortable with coding in different languages and cloud environments 
    • Proven experience in working with other organizations, and in different geographies, besides R&D 
    • Master or PhD in NLP orcomputer science 
    • 8+ years of industrial R&D experience after graduation 

$151,200 - $207,907 a year
The anticipated base salary hiring range for this position is:  
California or New York: $181,400 - $220,000
All other US hub locations: $151,200 - $207,907
The specific rate will depend on the successful candidate's qualifications and prior experience.
 
In addition to competitive base pay, this position also includes an annual bonus based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Natural Language Processing
Logo
Director, Data Projects
Uniphore
Palo Alto, CA
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

Overview: We are seeking an experienced Program and Transformational leader to drive strategy, development, and management of the Data Foundation that is needed to develop some of the most advanced AI and Data Analytics capabilities across our portfolio of projects. As a Data Transformational leader, you will be responsible for identifying, sourcing, and curating high-quality data to train and improve our AI models. The core mission of this role is to simplify and accelerate the data experience at Uniphore. At Uniphore as we continue to transform Generative, Emotional, and knowledge AI.  We deliver capabilities to Enterprise customers who are trying to support their customers both locally and globally. To achieve this, we must be able to rapidly build and ship innovative experiences for our customers.
 
Within the Product management organization, our Data Product leader will maximize the value of data throughout Uniphore by improving the productivity and innovation of our product managers, engineers, data scientists, machine learning practitioners, and business users. Our Data Platform enables Uniphore to scale effectively and evolve rapidly by providing highly performant, secure, compliant, and flexible data infrastructure that supports the expanding needs of the business. Ultimately, we aim to democratize data by making data more accessible and useful to both technical and non-technical employees.

The key areas of focus are:

    • Understand data standards, global laws (GDPR, HIPPA,  etc…), and industry guidelines
    • Quality and reliability of key business critical datasets
    • Ability to understand and iterate on AI and machine learning models based on your data knowledge
    • Ability to capture analytics efficiently and securely.
    • Systems and infrastructure supporting data at scale.
    • In each of these areas, it is this role’s responsibility to understand the related needs of the business and ultimately deliver the capabilities that will help us unlock the most value for our customers.

Responsibilities:

    • Develop and execute a data acquisition and curation strategy, including identifying data sources, negotiating contracts, and managing relationships with data vendors.
    • Manage and balance customer needs, product analytics, and external industry innovation to drive vision and strategy for Data storage and analytics.
    • Collaborate with data scientists and machine learning engineers to define data quality standards, data preprocessing requirements, and annotation guidelines.
    • Collaborate with product managers on the roadmap using the data and analytics to best inform product decisions and direction
    • Conduct regular data analysis to monitor the quality of the corpus, identify gaps, and track progress toward data-related KPIs.
    • Develop and maintain a data management system, including data storage, access controls, and version control.
    • Define and collect governance policies, strategies and security parameters with CISO
    • Collaborate with cross-functional teams to ensure that data is properly integrated into the product development process, including development, testing, and validation.
    • Work with the legal team to ensure compliance with data privacy regulations and data usage policies.
    • Stay up-to-date with the latest advancements in data acquisition and management techniques, and leverage emerging technologies to optimize data workflows and improve data quality.
    • Interact and build relationships with external industry analysts.
    • Manage any vendors required for management, collection, or related activities around data

Requirements:

    • Bachelor's degree in a technical field, such as computer science or data science.
    • 10+ years of experience in data management or product management, with a track record of successfully managing and analyzing complex data projects.
    • MS or PhD in data or engineering field a plus
    • Strong technical background and experience working with data scientists and machine learning engineers. 
    • Demonstrable understanding of data-related technologies at scale.
    • Expertise in data engineering, ML platforms, and data analytics.
    • Excellent communication and collaboration skills, with experience working cross-functionally with stakeholders at all levels.
    • Strong analytical and problem-solving skills, with experience using data to drive decisions.
    • Experience with analyst relations, customer sales, and public speaking.
    • Knowledge of data privacy and compliance regulations and experience managing sensitive data.
    • Familiarity with data management tools and technologies Snowflake, data bricks, Amazon S3
    • Understanding high availability, low latency data stores (e.g. Object Storage, Key Value, Distributed Cache, NoSQL DBs, RDMS, Columnar Data Stores, and Graph Databases) that are used in our member experiences and content production software for our creatives.
    • Passion for data and staying up-to-date with the latest trends and advancements in the industry.

What You Will Do:

    • Your mission is to simplify and accelerate data experience at Uniphore and offer best-in-class experiences to Uniphore and enterprise customer’s software engineers, data engineers, analytics engineers, data scientists, machine learning practitioners, and business users.
    • Examples of the types of opportunities you might tackle include developing data stores that enable business problems to be solved, managing more for users through higher levels of abstraction, and/or rethinking how we approach global data challenges like privacy, residency, replication, and more. The scope and impact of this role is significant. You'll be responsible for managing a portfolio of products and driving holistic product strategy and prioritization across them.
    • Deeply understand and triangulate across customer needs, product analytics, and external industry innovation to drive product vision and strategy for Data Platform offerings that maximize business and customer impact
    • Data Foundation is core to our Platform. Data Foundation is building a database to power best-in-world efficiency & yield and provide a unified foundation for all Datavant applications involved in the exchange of identified health data. Data Foundation aims to create the best quality and most comprehensive database in the industry on provider & physician relationships, contact information, how to connect to them, and more.

    • If you're looking for a deeply technical and highly dynamic opportunity that will have an outsized impact on the future of data stores at Uniphore, we'd love to talk to you!


$183,000 - $335,000 a year

Compensation & Benefits
The anticipated base salary hiring range for this position is:  
California: $219,500 base + $253,300 target variable
Non- California: $183,000 base + $251,600 target variable

The specific rate will depend on the successful candidate's qualifications and prior experience.
 
In addition to competitive base + variable, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life. 
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Logo
Sr. Staff AI Scientist
Uniphore
New York, NY
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

We are currently searching for a Deep Learning NLP Engineer for our Sr. Staff AI Scientist role to report to our Chief Scientist.

This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies.

The preferred hiring location is Palo Alto, CA or New York City, NY.


Role Attributes:

    • Drives the creation, optimization and deployment of transformer/generative based NLP and multi-modalmodels for production at a large scale
    • Work closely with other teams in R&D, Platform Engineering, and Product to establishrequirements and priorities 
    • Has a circle of influence beyond the immediate team, reaching out to product and engineering
    • Owns the development, training, testing, and improvement of large-scale models with particular attention on the increasing the quality and safety of the output while reducing hallucinations  
    • Influences the team, and beyond, by establish best practices in machine learning methods
    • Actively contributes to the architecture/design of data collection and processing pipelines

Requirements:

    • Strong background and experience in ML NLP, especially transformer-based MLand Large Language Models  
    • Working knowledge of one or more of the following NLP fields: Information Retrieval, Machine Comprehension, Question Answering/Conversational AI, Reinforcement Learning, Knowledge Graph and Causal Inference 
    • Extensive knowledge of Deep Learning and related tools such as TensorFlow, Keras, MXNET, or H2O 
    • Experience deploying NLP solutions in a commercial environment 
    • Hands-on with latest Generative AI developments in the past year with exposure to finetuning, prompting strategies and optimization of models for inferencing 
    • Experience in Big Data, search and chatbot technologies 
    • Strong background and experience in software engineering, scaling large models, training and real time inference. 
    • Comfortable with coding in different languages and cloud environments 
    • Proven experience in working with other organizations, and in different geographies, besides R&D 
    • Master or PhD in NLP orcomputer science 
    • 8+ years of industrial R&D experience after graduation 

$151,200 - $207,907 a year
The anticipated base salary hiring range for this position is:  
California or New York: $181,400 - $220,000
All other US hub locations: $151,200 - $207,907
The specific rate will depend on the successful candidate's qualifications and prior experience.
 
In addition to competitive base pay, this position also includes an annual bonus based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Natural Language Processing
Logo
NLP Engineer
Uniphore
Chennai
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

This Role will support all Uniphore products in designing and developing NLP applications, training & evaluating models,
        Designing and developing NLP applications
        Using effective text representation techniques and classification algorithms
        Training and evaluating models.

We are looking for a Natural Language Processing Engineer to help us improve our NLP products and create new NLP applications

Job brief

    • NLP Engineer responsibilities include transforming natural language data into useful features using NLP techniques to feed classification algorithms.
    • To succeed in this role, you should possess outstanding skills in statistical analysis, machine learning methods and text representation techniques.
    • Your ultimate goal is to develop efficient self-learning NLP applications in production. 

Responsibilities

    • Study and transform data science prototypes
    • Design NLP tools and applications that help measure and diagnose performance issues
    • Select appropriate annotated datasets for Supervised Learning methods
    • Use effective text representations to transform natural language into useful features
    • Train the developed model and run evaluation experiments
    • Perform statistical analysis of results and refine models
    • Extend ML libraries and frameworks to apply in NLP tasks
    • Explore fine-tuning methods for supervised learning
    • Remain updated in the rapidly changing field of machine learning

Requirements

    • 3+ years of hands-on experience in Python and developing Speech to Text (STT/ASR) systems using open source toolkits like Kaldi, Pytorch-Kaldi, Espnet andWav2letter ++                   
    • Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling
    • Hands on experience and knowledge on developing Factorized TDNN, CNN and BiLSTM based acoustic models
    • Hands on experience dealing with Grapheme to phoneme Modelling, should be able to develop a G2P model for less resource languages
    • Hands on experience developing statistical as well as neural language models
    • Knowledge of Java and R
    • Ability to write robust and testable code
    • Strong communication skills
    • An analytical mind with problem-solving abilities
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Natural Language Processing
Logo
Senior Product Manager - AI
Uniphore
New York, NY
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

As a Senior AI Product Manager for Large Language Models, you will spearhead the strategic vision and development of Uniphore's AI product portfolio centered around advanced language models. Leveraging your recognized expertise in the field, you will provide guidance and leadership to enhance the capabilities and performance of our large language models, focusing on aspects such as accuracy, latency/concurrency, cost-effectiveness and multi-modality. This role requires you to be an industry authority, contributing to groundbreaking product research and innovation. 

Responsibilities

    • Collaborate closely with AI Labs and Engineering teams to establish partnerships and collaborations, while overseeing integration efforts. 
    • Define and prioritize precise product requirements, informed by your profound domain knowledge of large language models. 
    • Lead engineering teams throughout the entire product development lifecycle, ensuring smooth integration and deployment of AI models. 
    • Stay abreast of partner roadmaps and release schedules to construct an AI technology roadmap for seamless integration. 
    • Partner with Product Management and AI/Engineering leadership to align integration work with Uniphore's overarching product roadmap and release cadence. 
    • Collaborate cross-functionally to synchronize the AI product roadmap with marketing, operations, and essential milestones. 
    • Regularly furnish progress reports on integration efforts to Product Management leadership and operational teams. 
    • Ensure comprehensive documentation accompanies new integrations and updates to existing ones. 
    • Act as a central point of contact for inquiries from diverse business units regarding integrations. 
    • Regularly stay informed about state-of-the-art advancements in large language models

Experience / Qualifications

    • Possesses a minimum of 7 years of experience in delivering AI-powered products, including at least 5 years of dedicated Product Management expertise. 
    • Demonstrated mastery in large language models and multimodal models, with a proven track record of delivering successful AI products. 
    • Holds a Bachelor's or Master's Degree in Computer Science, IT Engineering, or related fields. 
    • Exhibits exceptional analytical prowess, strategic thinking, leadership, problem-solving, and project management skills. 
    • Combines meticulous attention to detail with the ability to innovate and tackle challenges on both a macro and micro scale. 
    • Flourishes in a dynamic, fast-paced environment, skillfully navigating ambiguity.
$124,900 - $174,500 a year
The anticipated base salary hiring range for this position is:  
New York: $124,900 to $174,500 + 10% variable
The specific rate will depend on the successful candidate's qualifications and prior experience.
 
In addition to competitive base pay, this position also includes an annual bonus based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Logo
Senior AI Product Manager
Uniphore
Bangalore Chennai/ Pune /
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

Senior AI Product Manager – Automatic Speech Recognition (ASR), NLP, NER, and Language Expansion
As a Senior AI Product Manager for Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Named Entity Recognition (NER), and Language Expansion, you will lead the AI Product team strategy and development for Uniphore's AI models and technologies in the domain of speech recognition, language processing, and expansion. Leveraging your deep technical expertise, you will provide guidance and leadership in exploring innovative concepts to continuously improve the performance of our models (accuracy, latency/concurrency, cost).
This role demands a recognized authority in the AI / NLP industry, with the ability to influence and contribute to product research and innovation.

Responsibilities:

    • Collaborate closely with the AI Labs and Engineering teams to engage with partners and stakeholders, building and managing integrations and collaborations.
    • Define and prioritize product requirements based on extensive domain knowledge of ASR, NLP, NER, and language expansion.
    • Guide engineering teams throughout the product development lifecycle, ensuring seamless integration and deployment of AI models.
    • Stay current with partner roadmaps and release plans, using this information to create an AI technology roadmap for each integration.
    • Partner with Product Management and AI / Engineering leadership to align integration work with Uniphore's overall product roadmap and release schedule.
    • Work collaboratively with cross-functional teams to align the AI product roadmap with marketing, operations, and key milestones.
    • Provide regular progress reports on communication integrations to Product Management leadership and operations.
    • Ensure robust documentation accompanies new communication integrations and updates to existing ones.
    • Serve as a point of contact for inquiries from different business units regarding integrations.

Required Skills / Experience

    • Demonstrated expertise in ASR, NLP, NER, and language expansion, with a strong portfolio of successful AI products.
    • Bachelor's or Master's Degree in Computer Science, IT Engineering, or related fields.
    • Minimum of 10 years of experience in delivering AI-powered products, with at least 5 years of dedicated Product Management experience.
    • Strong analytical, strategic thinking, leadership, problem-solving, and project management skills.
    • Exceptional attention to detail, combined with the ability to think innovatively and address challenges at both macro and micro levels.
    • Comfortable thriving in an agile, fast-paced environment, and adept at navigating ambiguity.
    • Excellent written and oral communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
    • In this role, you will have the opportunity to shape the future of AI-driven language technologies and contribute to Uniphore's leadership in this rapidly evolving field. Your deep technical insights and strategic leadership will drive the success of our ASR, NLP, NER, and language expansion initiatives, ensuring the continued innovation and growth of our AI product portfolio.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Natural Language Processing
Logo
Associate Speech Specialist
Uniphore
Bangalore or Chennai
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

The Associate Speech Specialist will play a crucial role in enhancing the performance and accuracy of our conversational AI systems by analyzing voice and chat conversations across various knowledge domains. The specialist will document language aspects, develop training data, and engage in both manual and automated testing to refine underlying language models and improve AI services for speech transcription, intent recognition, entity extraction, and knowledge extraction. 
This role sits within our Product team that’s responsible for industry solutions. This entry-level position is tailored for individuals with a foundational understanding of software development lifecycles, seeking to build a career in the dynamic field of generative AI

Key Responsibilities

    • Conversation Analysis: 
    • Analyze voice and chat conversations to understand and document language nuances, user intents, and entities across different domains. 
    • Identify patterns, anomalies, and opportunities for improvement in conversational interactions. 
    • Language Model Enhancement: 
    • Assist in improving the coverage and accuracy of underlying language models by providing insights from conversation analysis. 
    • Contribute to the enhancement of AI services like speech transcription, knowledge extraction, and entity extraction. 
    • Training Data Development: 
    • Develop high-quality training data to train conversational AI systems, ensuring they understand and generate human-like responses. 
    • Ensure the training data is representative of diverse user interactions and dialects. 
    • Testing and Quality Assurance: 
    • Engage in manual testing of conversational AI systems to ensure they respond accurately and coherently to user inputs. 
    • Utilize test automation tools to validate the performance and accuracy of AI systems at scale.

    • Collaboration and Communication: 
    • Collaborate with data scientists, linguists, and engineers to implement improvements and enhancements in conversational AI systems. 
    • Communicate findings and recommendations to relevant stakeholders in a clear and comprehensible manner. 

    • Continuous Learning: 
    • Stay abreast of the latest developments and trends in speech technology and conversational AI. 
    • Engage in continuous learning programs to enhance domain-specific knowledge and technical skills. 

Education:

    • Bachelor’s degree in the English Language or any other graduate with good linguistic skills.  

Experience:

    • Experience in analyzing language and speech is a plus but not mandatory. 
    • Basic understanding of conversational AI, NLP, and speech technologies. 

Skills:

    • Strong analytical skills with the ability to decipher linguistic and conversational patterns. 
    • Basic understanding of natural language processing (NLP) and conversational AI principles. 
    • Excellent documentation and communication skills. 
    • Attention to detail and commitment to quality. 

Technical Proficiency:

    • Basic knowledge of programming or scripting languages is a plus
    • Familiarity with speech and language analysis tools and platforms. 
    • Understanding of testing methodologies and familiarity with test automation tools. 
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Junior
Generative Models
Logo
AI Scientist
Uniphore
Bangalore or Chennai
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

We are currently searching for a bright Deep Learning NLP Engineer for our AI Scientist role to report to our Director of AI Science. This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies. 

The ideal candidate will work on:

    • Building and modifying(fine-tuning) pre-trained enterprise-grade large language models and multi-modal models   
    • Equipping large language models with the ability to integrate with other tools 
    • Aligning large language models based on feedback obtained during their deployment on enterprise customers 
    • Specifying guidelines and designing annotation processes for data, work closely with Data team on data preprocessing, consumption and automated/manual annotations 
    • Able to do a scientific evaluation of NLP/LLM models, come up with new techniques for model validation, evaluation, trust and safety.  

Skills

    • Minimum of a Master’s degree including Computer Science, Engineering or related fields. 
    • 1+ years of industry experience in AI, NLP, Vision and ASR 
    • In-depth knowledge of deep learning and expertise in PyTorch/TensorFlow. 
    • Familiar with Transformers and have used Huggingface library and LLMs to solve NLP problems. 
    • Worked with large amounts of data and developed approaches to address quality issues, and ability to interpret data with a focus on business goals. 
    • Solid expertise in Python programming. 
    • Hands-on experience in developing production-ready, scalable code

Relevant Technologies

    • ML: Hugging Face, PyTorch, MLOps tools. 
    • Deployment: Docker, AWS, Terraform, Garden 
    • Datastores: Postgres, S3.

Benefits

    • Uniphore offers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks. 
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Logo
Senior AI Scientist
Uniphore
Bangalore or Chennai
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

We are currently searching for a bright Deep Learning NLP Engineer for our AI Scientist role to report to our Director of AI Science. This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies. 

The ideal candidate will work on:

    • Building and modifying(fine-tuning) pre-trained enterprise-grade large language models and multi-modal models   
    • Equipping large language models with the ability to integrate with other tools 
    • Aligning large language models based on feedback obtained during their deployment on enterprise customers 
    • Specifying guidelines and designing annotation processes for data, work closely with Data team on data preprocessing, consumption and automated/manual annotations 
    • Able to do a scientific evaluation of NLP/LLM models, come up with new techniques for model validation, evaluation, trust and safety.  

Skills

    • Minimum of a Master’s degree including Computer Science, Engineering or related fields.
    • 3+ years of industry experience in AI, NLP, Vision and ASR
    • In-depth knowledge of deep learning and expertise in PyTorch/TensorFlow.
    • Familiar with Transformers and have used Huggingface library and LLMs to solve NLP problems.
    • Worked with large amounts of data and developed approaches to address quality issues, and ability to interpret data with a focus on business goals.
    • Solid expertise in Python programming.
    • Hands-on experience in developing production-ready, scalable code.

Relevant Technologies

    • ML: Hugging Face, PyTorch, MLOps tools
    • Deployment: Docker, AWS, Terraform, Garden
    • Datastores: Postgres, S3

Benefits

    • Uniphore offers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Natural Language Processing
Logo
Staff AI Scientist
Uniphore
Bangalore or Chennai
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

We are currently searching for a bright Deep Learning NLP Engineer for our AI Scientist role to report to our Director of AI Science. This is a tremendous opportunity to work with the best and the brightest in the industry on our world class technologies. 

The ideal candidate will work on

    • Building and modifying (fine-tuning) pre-trained enterprise-grade large language models and multi-modal models   
    • Able to do a scientific evaluation of NLP/LLM models, come up with new techniques for model validation, evaluation, trust and safety. 
    • Able to train/fine tune multi-modal models using RLHF and other reinforcement learning techniques to ensure trust and safety 
    • Equipping large language models with the ability to integrate with other tools 
    • Specifying guidelines and designing annotation processes for data, work closely with Data team on data preprocessing, consumption and automated/maunal annotations 

Skills

    • Minimum of a Master’s degree including Computer Science, Engineering or related fields. 
    • 8+ years of industry experience in AI, NLP, Vision and ASR
    • In-depth knowledge of deep learning and expertise in PyTorch/TensorFlow.
    • Familiar with Transformers and have used Huggingface library and LLMs to solve NLP problems. 
    • Worked with large amounts of data and developed approaches to address quality issues, and ability to interpret data with a focus on business goals. 
    • Solid expertise in Python programming. 
    • Hands-on experience in developing production-ready, scalable code. 
    • Ability to lead projects independently, mentor and guide junior team members. 
    • Be able to work in a fast paced, startup environment cross functionally with engineering, product, marketing and customer solutions team.

Relevant Technologies

    • ML: Hugging Face, PyTorch, MLOps tools. 
    • Deployment: Docker, AWS, Terraform, Garden 
    • Datastores: Postgres, S3. 

Benefits

    • Uniphore offers a competitive offer and premium benefits, including insurance, pre-IPO options, leave and other perks. 
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants - to review our privacy notice, please click here

Information regarding recruiting and phishing scams: 
Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.
Full-time
Senior
Natural Language Processing