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AI Jobs at Cresta
Currently hiring for 8 jobs
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Data Scientist
Cresta
USA (Remote)
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Verizon, and Mutual of Omaha and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a Data Scientist, you will be responsible for owning and systematizing the way Cresta shows value to our customers, working across all aspects of our customer journey. If you enjoy solving problems faced by large enterprise companies, have world-class written and verbal communication skills, and love data analysis, building 0->1 solutions to problems, and external presentations, then we’d love to talk!

What You'll do:

    • Own and systematize a repeatable way to show value of Cresta for new and existing customers using standard statistical analysis methods (e.g. A/B tests) as well as product engagement and NLP techniques, all tied back to business outcomes
    • Design, create, and maintain self-serve internal tooling that can be used for communicating value and enabling others to answer questions
    • Analyze large corpuses of conversations using the latest research in NLP (e.g., LLMs): an example analysis might be "what are the key behaviors that top sales agents do that lead a sale?" and making that analysis repeatable to be used across different teams and customers

We're looking for someone who has:

    • Proficiency in Python, SQL, data visualization, and data storytelling, as well as standard NLP analysis and workflows
    • 3+ years experience working with and analyzing large data sets to solve customer problems (Bonus: part of that with language/text data)
    • Strong knowledge of statistics and experimental design
    • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, neural networks, etc.) and their real-world advantages/drawbacks
    • The ability to communicate results clearly written, verbally, and via presentations to both internal and external executives and data-savvy teams
    • Bonus: an advanced degree in a quantitative field (e.g., Statistics, Sciences, Engineering, CS, Math)
    • Bonus: experience leveraging LLMs to solve real-world business problems in production

Full-time
Mid Level
Natural Language Processing
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Software Engineer (ML/NLP) (Toronto)
Cresta
Toronto (Remote)
Who are we?

Are you interested in defining how Generative AI will shape the future of work?
 
We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
 
We are growing our engineering team in Toronto. Join us to develop great products in an exceptional strong team.
 
Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.

As an ML software engineer, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite.

You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects. 

What you will do:

    • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
    • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices.
    • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
    • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
    • Help shape the direction of machine learning and artificial intelligence at Cresta.

What we look for:

    • Master's degree or PhD in Computer Science or related technical fields.
    • Minimum of 3 years of experience in software development, with a strong focus on machine learning and natural language processing.
    • Proven hands-on experience in developing, deploying, and maintaining ML/NLP models and pipelines.
    • Expertise in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers.
    • Solid understanding of software development principles, data structures, algorithms, and design patterns.
    • Experience with LLMs is a plus.
    • Experience with model optimization is a plus.
    • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
    • Strong problem-solving, communication, and collaboration skills.
Full-time
Mid Level
Natural Language Processing
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Full-Stack Software Engineer (Toronto)
Cresta
Toronto (Remote)
Are you interested in defining how Generative AI will shape the future of work?

We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.

We are growing our engineering team in Toronto. Join us to develop great products in an exceptional strong team.

Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.

As a backend-focused full-stack software engineer, you will have the options to work on different products at Cresta. Cresta Studio, the one-stop-shop for call analysis, building, evaluating, and deploying conversational AI models. Cresta Opera, the no-code AI command center for contact centers. Cresta Platform, the core engineering platform that enables all Cresta features. The products leverage the latest LLM and GPT technologies to build differentiated product suite.

You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

What you will do:

    • Work with the product manager to define and detail the product requirements
    • Define software architecture and design matching the requirements
    • Write and push high-quality code efficiently for both the frontend and backend
    • Apply synchronous and asynchronous design patterns
    • Scale distributed applications
    • Build exciting products in which ML/AI is applied at the core as a major differentiator for the product. You’ll work closely with ML engineers on such features (you do not need to be an ML engineer yourself; we do not expect any experience with ML)
    • Identify and leverage opportunities to improve general engineering productivity
    • Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
    • Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7

What we look for:

    • Intermediate to senior level engineers who expect rapid growth.
    • Various published projects (intermediate) or 5+ years of relevant work experience (senior).
    • Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc.
    • Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products.
    • Understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications.
    • Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring.
    • Preferably extensive experience coding in Go for backend and TypeScript for frontend. 
    • Great communication skills.
    • Enough confidence to have your ideas challenged without feeling like you're being challenged.
    • Be comfortable with Cresta tech stack (either already familiar with or can learn very quickly): Golang, Python, Typescript, PostgreSQL, ElasticSearch, Temporal.
Full-time
Mid Level
Generative Models
Logo
Data Scientist
Cresta
Toronto (Remote)
Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Verizon, and Mutual of Omaha and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

As a Data Scientist, you will be responsible for owning and systematizing the way Cresta shows value to our customers, working across all aspects of our customer journey. If you enjoy solving problems faced by large enterprise companies, have world-class written and verbal communication skills, and love data analysis, building 0->1 solutions to problems, and external presentations, then we’d love to talk!

What You'll do:

    • Own and systematize a repeatable way to show value of Cresta for new and existing customers using standard statistical analysis methods (e.g. A/B tests) as well as product engagement and NLP techniques, all tied back to business outcomes
    • Design, create, and maintain self-serve internal tooling that can be used for communicating value and enabling others to answer questions
    • Analyze large corpuses of conversations using the latest research in NLP (e.g., LLMs): an example analysis might be "what are the key behaviors that top sales agents do that lead a sale?" and making that analysis repeatable to be used across different teams and customers

We're looking for someone who has:

    • Proficiency in Python, SQL, data visualization, and data storytelling, as well as standard NLP analysis and workflows
    • 3+ years experience working with and analyzing large data sets to solve customer problems (Bonus: part of that with language/text data)
    • Strong knowledge of statistics and experimental design
    • Knowledge of a variety of machine learning techniques (clustering, decision tree learning, neural networks, etc.) and their real-world advantages/drawbacks
    • The ability to communicate results clearly written, verbally, and via presentations to both internal and external executives and data-savvy teams
    • Bonus: an advanced degree in a quantitative field (e.g., Statistics, Sciences, Engineering, CS, Math)
    • Bonus: experience leveraging LLMs to solve real-world business problems in production

Full-time
Mid Level
Natural Language Processing
Logo
Software Engineer (ML/NLP) (US)
Cresta
Remote (US timezones)
Who are we?

Are you interested in defining how Generative AI will shape the future of work?
 
We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.

Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.

As an ML software engineer, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite.

You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects. 

What you'll do:

    • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
    • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices.
    • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
    • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
    • Help shape the direction of machine learning and artificial intelligence at Cresta.

What we look for:

    • Master's degree or PhD in Computer Science or related technical fields.
    • Minimum of 3 years of experience in software development, with a strong focus on machine learning and natural language processing.
    • Proven hands-on experience in developing, deploying, and maintaining ML/NLP models and pipelines.
    • Expertise in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers.
    • Solid understanding of software development principles, data structures, algorithms, and design patterns.
    • Experience with LLMs is a plus.
    • Experience with model optimization is a plus.
    • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
    • Strong problem-solving, communication, and collaboration skills.
Full-time
Mid Level
Natural Language Processing
Logo
Senior Machine Learning Engineer (LLM)
Cresta
San Francisco, California
Who are we?

Are you interested in defining how Generative AI will shape the future of work?
 
We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
 
We are growing our engineering team in Toronto. Join us to develop great products in an exceptional strong team.
 
Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.

As an ML software engineer, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite.

You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects. 

What you will do:

    • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
    • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices.
    • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
    • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
    • Help shape the direction of machine learning and artificial intelligence at Cresta.

What we look for:

    • Master's degree or PhD in Computer Science or related technical fields.
    • Minimum of 5 years of experience in software development, with a strong focus on machine learning and natural language processing.
    • Proven hands-on experience in developing, deploying, and maintaining ML/NLP models and pipelines.
    • Expertise in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers.
    • Solid understanding of software development principles, data structures, algorithms, and design patterns.
    • Experience with LLMs.
    • Experience with model optimization.
    • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
    • Strong problem-solving, communication, and collaboration skills.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.
Full-time
Senior
Generative Models
Logo
Senior Machine Learning Engineer (Chat Agent)
Cresta
USA (Remote)
Who are we?

Are you interested in defining how Generative AI will shape the future of work?
 
We are a Silicon Valley Series C startup, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more. Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300% and became officially a Unicorn. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, Tiger Global, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Holiday Inn, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
 
We are growing our machine learning team in North America. Join us to develop great products in an exceptional strong team.
 
Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations using our patented real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of the top performers.

As an ML software engineer, you will join the a team full of talented experts in frontend, backend, and ML/NLP. We have an in-house product for call analysis, building, evaluating, and deploying conversational AI models, and have labelers and analysts available. We work on a variety of ML problems, including but not limited to text generation, classification, summarization, etc. Our team leverages the latest in cutting edge LLM and GPT technologies to enable a truly market differentiated product suite.

You will join a collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects. 

What you will do:

    • Collaborate with product managers, data scientists, and other cross-functional team members to understand, define, and detail product requirements, ensuring alignment with business objectives.
    • Design, prototype, and validate ML/NLP models to solve challenging cutting-edge problems, using state-of-the-art techniques (including LLM and ChatGPT!) and best practices.
    • Work with our production teams to build and deploy scalable, high-performing, and reliable ML/NLP pipelines and systems that operate 24x7.
    • Actively contribute to the continuous improvement of our ML productivity, by identifying and leveraging opportunities for automation, data improvements, code optimization, and process enhancements.
    • Help shape the direction of machine learning and artificial intelligence at Cresta.

What we look for:

    • Master's degree or PhD in Computer Science or related technical fields.
    • Minimum of 5 years of experience in software development, with a strong focus on machine learning and natural language processing.
    • Proven hands-on experience in developing, deploying, and maintaining ML/NLP models and pipelines.
    • Expertise in programming languages such as Python, Go and ML/NLP libraries such as PyTorch, Tensorflow, Transformers.
    • Solid understanding of software development principles, data structures, algorithms, and design patterns.
    • Experience with LLMs.
    • Experience with model optimization.
    • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
    • Strong problem-solving, communication, and collaboration skills.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.
Full-time
Senior
Generative Models
Logo
Software Engineer (AI Platform)
Cresta
Toronto (Remote)
Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.

We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.

About your role:

As a Software Engineer on the AI platform team, you will be working closely with our teams on custom models and efficiently serving those models. You’ll have a huge impact on our product and direction. You’ll be working with our product team to craft great user experiences around the magic our AI creates. The team is collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

What you'll do:

    • Work with product manager to define and outline the product requirements
    • Build the user interaction for a rule engine that powers real-time assistance for Contact Center Agents
    • Have technical ownership of one or more of our products, with the autonomy and trust to make significant technical decisions
    • Be a subject matter expert on our business logic, architecture, and the core tech in our stack (Go, TypeScript, Python)
    • Work closely with Backend engineers to design, implement and deliver the feature and contribute to the backend systems when needed.
    • Integrate with various tools for CI/CD, test automation, monitoring, logging and documentation
    • Demonstrate best practices in your code, and uphold them in your code reviews
    • Work closely with Customers to understand requirements and advise on technical trade-offs
    • Use your voice to advocate for the culture (engineering or otherwise) that you think our company ought to have

What we look for:

    • Bachelor's degree in Computer Science, or equivalent work experience
    • 5+ years of relevant work experience
    • Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc.
    • Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products.
    • Be comfortable with Cresta tech stack: Golang, Python, Typescript, PostgreSQL, ElasticSearch, Temporal.
    • Has experience with Kubernetes
    • Has experience with various tools for CI/CD, test automation, monitoring, logging and documentation
    • Experienced writing their own tests (i.e. Unit testing)
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.
Full-time
Mid Level