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Currently hiring for 6 jobs
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Lead Data Engineer, Analytics
ASAPP
Bangalore
Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.
 
The Data Engineering team at ASAPP designs, builds, and maintains our mission-critical core data infrastructure and analytics platform. Accurate, easy-to-access, and secure data is critical to our natural language processing (NLP) customer interaction platform which interacts with tens of millions of end-users in real-time.
 
We’re looking to hire a Lead data engineer with the knack for building out data infrastructure systems that can handle our ever-growing volumes of data and the demands we want to make of it.  Automation is a key part of our workflow, so you’ll help design and build highly-available data processing pipelines that self-monitor and report anomalies. You’ll need to be an expert in ETL processes and know the in’s and out’s of various data stores that serve data rapidly and securely to all internal and external stakeholders. As part of our fast-growing data engineering team, this role will also play an integral role in shaping the future of data infrastructure as it applies to improving our existing metric-driven development and machine learning capabilities.

What you'll do

    • Lead and deliver projects working closely with engineers, business partners, product managers, and other stakeholders
    • Engage with business and product teams to understand data requirements and translate those requirements into technical solutions
    • Develop data pipelines to transform and integrate data from a variety of data sources
    • Modify ETL/ELT processes to load data from various data sources into the data warehouse
    • Design, build, and maintain the enterprise data warehouse
    • Responsible for delivering team projects on time and in a highly accurate, reliable, and performant way
    • Maintain high-quality documentation for our metrics and data feeds

What you'll need

    • 8+ years of experience in software engineering
    • 5+ years industry experience as a data engineer with demonstrated expertise in building data warehouses and data lakes
    • Extensive hands-on experience in designing dimensional data models, data profiling, ETL/ELT processes, and BI development
    • Experience working with large-scale cloud data warehouse solutions such as Amazon Redshift, Google BigQuery, or Snowflake
    • Experience with programming languages such as Python, Scala, Java, or Go
    • Proficiency in using query languages like SQL, Hive or SparkSQL
    • Familiarity with reporting tools like Sisense, Power BI, Looker, Tableau etc is a plus
    • Experience with AWS public cloud is a plus
    • Familiarity with ETL tools like AWS Glue, Informatica, Talend etc. is a plus
    • Ability to work independently with minimal supervision and unclear requirements

What we'd like to see

    • B.S. or M.S. in computer science, data science, software engineering, information technology, applied mathematics, or statistics
    • Previous experience in data engineering, data architecture, or ETL development
    • Ability to embrace and quickly ramp up on new technologies and programming languages

Benefits

    • Competitive compensation
    • Stock options
    • ICICI Lombard General Insurance LTD
    • Onsite lunch & dinner stipend
    • Connectivity (mobile phone & internet) stipend
    • Wellness perks
    • Mac equipment
    • Learning & development stipend
    • Parental leave, including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-Hybrid #LI-PR1
Full-time
Senior
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Lead Machine Learning Engineer (c)
ASAPP
New York
Employer: ASAPP, Inc.
Job Title: Lead Machine Learning Engineer
Location: One World Trade Center, Suite 80A, New York, NY 10007. (*Telecommuting permitted: Work may be performed within normal commuting distance of this office)

What you will do

    • Guide the process of productizing research experiments into enterprise-ready AI solutions.
    • Advise the team on quality of code, tests and documentation.
    • Pragmatically apply better practices or tooling.
    • Lead discussions on complex designs. Set up new projects to ensure architectural success.
    • Plan with technical debt in mind and advise teammates on technical debt.
    • Act as primary owner of production systems and proactive connector for team.
    • Lead cross-team projects and participate in major organizational initiatives.
    • Help teammates overcome obstacles and complete project work.
    • Actively involved in organizational engineering strategy and articulate a coherent future vision for systems tended by the team.
    • Design, develop, and deploy fast, efficient, and highly scalable machine learning algorithms that are applied to natural language processing problems.
    • Work with our senior product team, engineers, and researchers to develop high-quality software that is robust and reliable.
    • Help turn research into meaningful Machine Learning (ML) products that help tens of millions of users.
    • Improve existing ML models from tweaking the dataset to replacing the entire solution with a whole new method.
    • Assess the risks and merits of different approaches to solving complex problems in the light of the specific requirements and time frame.
    • Actively work on creating and improving tools to parallelize model training, unifying dataset creation and accuracy measurements across experiments.
    • Follow advancements in AI and ML.

What you will need

    • Bachelor’s degree (U.S. or foreign equivalent) in Science, Technology, Engineering, Math, Computer Science, or related and two (2) years of experience in the job offered or in a related role.
    • Must have two (2) years of experience with: Python, AWS, Kubernetes, or Docker; debugging complicated systems and writing solid test cases to ensure their stability; cross-team collaboration; and computational linguistics or natural language processing.
    • Must have one (1) year of experience with: working with architecture team to define and refine cross-team architectural approaches; designing the measurement and metrics of online systems; A/B testing and subsequent analysis of defined metrics; and management of complex machine learning models and data, including management of dynamic taxonomies that fit business needs, data annotation processes, and data sampling and model training pipelines.

Benefits

    • Competitive compensation with stock options
    • Comprehensive medical, vision, and dental insurance
    • 401k matching
    • Fitness and wellness stipend
    • Mobile phone reimbursement
    • Mental well-being benefits
    • Professional learning and development stipend
    • Parental leave, including adoptive and foster parents
    • 3 weeks paid time off (increases with tenure) and unlimited sick leave
$190,000 - $200,000 a year
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-DNI

QUALIFIED APPLICANTS: Please email resume to gpmagan@asapp.com and reference
requisition “Lead Machine Learning Engineer - One World Trade Center, Suite 80A, New York,
NY 10007”
Full-time
Senior
Natural Language Processing
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Lead Machine Learning Engineer
ASAPP
New York
Employer: ASAPP, Inc.
Job Title: Lead Machine Learning Engineer
Location: One World Trade Center, Suite 80A, New York, NY 10007 (*Telecommuting role to be performed anywhere in the U.S.)

What you will do

    • Design, develop, and deploy fast, efficient, and highly scalable machine learning algorithms that are applied to natural language processing problems.
    • Work with the senior product team, engineers, and researchers to develop high-quality software that is robust and reliable.
    • Assist ASAPP to turn research into meaningful Machine Learning “ML” products that help tens of millions of users.
    • Improve existing ML models from tweaking the dataset to replacing the entire solution with a whole new method.
    • Assess the risks and merits of different approaches to solving complex problems in the light of the specific requirements and time frame.
    • Actively work on creating and improving tools to parallelize model training, unifying dataset creation and accuracy measurements across experiments.
    • Closely monitor the edge cases of model performance and take active measures of explaining the reasons
    • and possible approaches for diminishing undesirable effects.
    • Be actively involved in the process of productizing research experiments into enterprise-ready AI solutions.
    • Follow advancements in AI and ML and participate in discussions about them with the ML and research teams.

What you will need

    • Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Computer Engineering or a related field and six (6) years of experience in the job offered or in a related role OR Master’s degree (U.S. or foreign equivalent) in Computer Science, Computer Engineering or a related field and four (4) years of experience in the job offered or in a related role.
    • Must have three (3) years of experience with Python. Must have one (1) year of experience with: Airflow; Kubernetes; Relational, NoSQL and streaming data querying, processing; and Docker.
    • Must have six (6) months of experience with: MapReduce-based ETL, Spark or similar framework; and PyTorch.

Benefits

    • Competitive compensation with stock options
    • Comprehensive medical, vision, and dental insurance
    • 401k matching
    • Fitness and wellness stipend
    • Mobile phone reimbursement
    • Mental well-being benefits
    • Professional learning and development stipend
    • Parental leave, including adoptive and foster parents
    • 3 weeks paid time off (increases with tenure) and unlimited sick leave
$208,000 - $220,000 a year
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-DNI

QUALIFIED APPLICANTS: Please email resume to gpmagan@asapp.com and reference
requisition “Lead Machine Learning Engineer - New York, NY”
Full-time
Senior
Natural Language Processing
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NLP Research Scientist/Engineer
ASAPP
Bangalore
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

Researchers at ASAPP work to fundamentally advance the science of NLP and ML toward our goal of deploying domain specific real-world AI solutions, and to apply those advances to our products.  They leverage the massive amounts of data generated by our products, and our ability to deploy AI features into real-world use to ask and address fundamental research questions in novel ways.

We are expanding our research team and are looking for candidates with masters or PhD degrees, research experience in NLP or machine learning, outstanding communication skills, and strong software engineering skills. If you thrive in an environment of deep thinking, impactful research, and startup-paced execution, ASAPP is the ideal place for you.

What you’ll do

    • Develop and optimize NLP models or leverage off-the-shelf LLMs for rapid iteration of our AI SaaS products
    • Build and maintain toolkits or infrastructure to accelerate NLP/ML innovation
    • Follow cutting-edge research in the field of natural language processing and machine learning

What you’ll need

    • Strong software engineering skills
    • At least three years of applied NLP or ML experience, ideally for a software company
    • Familiar with Generative AI and popular LLMs, such as GPTx, Llima 2 and MPT
    • Familiar with at least one of the deep learning toolkits, such as PyTorch, Tensorflow and MxNet
    • Master's or PhD degree in Computer Science, Natural Language Processing or Machine Learning
    • Strong communications and interpersonal skills

What we’d like to see

    • Ability to work with a diverse team in a fast-paced environment
    • Peer reviewed publications in NLP, Speech or Machine Learning
    • Bonus - experience with training or fine-tuning 10B+ LLMs
    • Bonus - experience with large-scale production model training (Horovod, Ray, Parameter Server, etc.)
    • Bonus - experience with production model optimization (model compression, TVM, torchscript, etc.)
    • Bonus - experience with cloud computing infrastructure and software (AWS, Kubernetes, Docker, etc.)

Benefits

    • Competitive compensation
    • Stock options
    • ICICI Lombard General Insurance LTD
    • Onsite lunch & dinner stipend
    • Connectivity (mobile phone & internet) stipend
    • Wellness perks
    • Mac equipment
    • Learning & development stipend
    • Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.
Full-time
Mid Level
Natural Language Processing
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Associate Software Engineer, Machine Learning
ASAPP
Bangalore
Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.

ASAPP’s NLP Engineering team is seeking an enterprising, talented and curious software engineer. This role will help us build the NLP services that are at the core of our industry-leading AI software offerings. 

The NLP Engineering team is responsible for working closely with the research and modeling teams to create state-of-the-art NLP models for specific tasks, and deploy / manage them in a production setting designed to serve our customers at scale. Our NLP Engineers have deep ML expertise but also a product mindset that lets them think about the best way to serve our customers’ needs. 

What you'll do

    • Work with our Research and NLP Modeling teams to take abstract NLP capabilities and components and shape them into production-ready ML models
    • Manage processes for maintaining models through periodic evaluations and retraining
    • Develop python-based services with APIs that meet product needs and can serve models at scale
    • Work with our Platform, SRE and Data Infrastructure teams to architect systems
    • Follow advancements in AI and ML, and participate in discussions about them with the ML and research teams

What you'll need

    • Strong Python programming skills, with experience building torch-based models, use of pandas, numpy, sklearn and other frameworks commonly used for NLP
    • Strong NLP background, with deep knowledge of model architectures, prompt engineering and techniques like distillation and fine tuning
    • A Bachelor’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience 
    • Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
    • Passion for Machine Learning and solving problems

What we'd like to see

    • Experience developing REST APIs 
    • Experience with Athena, Kafka and a strong background in databases
    • Experience working on AWS and familiarity with CI / CD tools 
    • Knowledge of additional languages such as SQL, Go, Javascript, or Typescript are not necessary but will help you work in cross-functional teams.

Benefits

    • Competitive compensation
    • Stock options
    • ICICI Lombard General Insurance LTD
    • Onsite lunch & dinner stipend
    • Connectivity (mobile phone & internet) stipend
    • Wellness perks
    • Mac equipment
    • Learning & development stipend
    • Parental leave, including 6 weeks of paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-PR1 #LI-Hybrid
Full-time
Junior
Natural Language Processing
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Head of Security
ASAPP
New York Mountain View
Join our team at ASAPP, where we're developing transformative Vertical AI designed to improve customer experience. Recognized by Forbes AI 50, ASAPP designs generative AI solutions that transform the customer engagement practices of Fortune 500 companies. With our automation and simplified work processes, we empower people to reach their full potential and create exceptional experiences for everyone involved. Work with our team of talented researchers, engineers, scientists, and specialists to help solve some of the biggest and most complex problems the world is facing.

The Head of Security is responsible for bringing alignment with the rest of the technology stakeholders, interacting with customers and executing the vision to advance ASAPP as one of the trusted partners in Generative AI. You will lead the following  critical functions: Security & Privacy Assurance, Security Engineering & Architecture, and our Information Technology Services group.  These teams are internationally distributed and made up of engineers with diverse backgrounds including: AI/ML safety and security, privacy, industry frameworks and compliance, application security, infrastructure security, enterprise security, incident response, service desk operations, and endpoint engineering. Principals at work include cloud centric infrastructure, mobile workforce, zero trust and a heavy focus on high availability, standardization, automation, scalability and security.

What You'll Do

    • Lead and manage multiple functions in the Security & Trust Organization reporting to Chief Security & Trust Officer: Security & Privacy Assurance, Security Engineering & Architecture, and our Information Technology Services group
    • Develop a target profile for the ASAPP's program maturity, aligned with the strategic objectives and timelines of the business.
    • Heavily influence, inform, and contribute to security strategy and priority through risk-informed security control roadmaps, and practical business-aligned security reference architectures.
    • Design, build, implement, (or partner to implement) an agile, resilient, and innovative process and technology control capability aligned to the risk appetite and top-notch industry practices.
    • Partner closely with stakeholders in Engineering, SRE, ML Engineering, and Product to drive security control development and management deep into the product from infrastructure to features in alignment with current thresholds and drive an agenda to continuously close gaps to threshold targets.
    • Establish strong accountability for product security by building on a culture of data transparency, distributed responsibility, and developer education with a risk-centric and business-aligned mindset.
    • Develop, measure, and manage key metrics to continuously inform executive leadership of product security status on a continuous basis.
    • Maintain a strong understanding of ASAPP's technical environment, stack, enterprise, customers and outside integrations to inform design, architecture, strategy and approach for all engineering activities.
    • Maintain a deep understanding of the ASAPP products and ASAPP's approach to AI automation to develop thought leadership and discover new areas of value with regard to AI in the enterprise.
    • Develop and maintain a control framework that meets the requirements associated with client contract terms and the standard of due care in their industries, including but not limited to NIST CSF, NIST AI RMF, AICPA SOC 2, PCI DSS, HIPAA, ISO27001, GDPR, GLBA, and FFIEC.
    • Work at all levels of the company to implement assurance processes in support of the Policies and Standards, innovating and automating where possible to achieve meaningful assurance outcomes in the most advantageous way possible.
    • Conduct and coordinate internal and external risk and maturity assessments and audits (such as SOC 2 and PCI DSS), and report on progress, providing data and input for leadership, executive and board level presentations.
    • Advise leadership and personnel with regard to the inherent and residual compliance and security risks associated with strategic initiatives, partnerships, products, and projects.
    • Develop an efficient and effective third-party/vendor security risk management program, whereby an acceptable level of risk is maintained.  Utilize technology and automation to add the greatest possible efficiency while achieving the appropriate level of assurance.
    • Procure, coordinate and maintain third-party forensics retainers, and work with Legal to procure and maintain cyber insurance and relevant legal retainers with cyber counsel.

What You'll Need

    • Prior experience in multi-disciplinary security leadership roles
    • Strong verbal and written communications with the ability to communicate security mission, vision, and purpose clearly and in varying forms and attitudes to all business stakeholders regardless of organization or position
    • A foundational technical background with a total of 10+ years of practical experience 
    • Previous experience with enterprise IT management, including laptops/desktops, servers, mobile devices, networks, and cloud services
    • Experience managing multiple teams, contractors, and vendors 
    • Prior experience in a hyper growth technology company working closely with product, developers, and DevOps/SRE engineers
    • The ability to cultivate partnerships through a service delivery model mindset
    • Knowledge and experience with industry security models and frameworks from control models, maturity models, to threat models, etc.
    • Both scale and process-centric thinking with past experience in high-growth organizations
    • Exceptional ability to synthesize and visualize data for critical risk-based decision making
    • Prior depth of experience with security incidents
    • Experience with DevOps environments and AWS security controls
    • Deep understanding of IP networking and hardware - switches, routers, firewalls, wifi infrastructure
    • Strong HA/DR/BCP/scalability design and implementation skills

Benefits

    • Competitive compensation with stock options
    • Comprehensive medical, vision, and dental insurance
    • 401k matching
    • Fitness and wellness stipend
    • Mobile phone reimbursement
    • Mental well-being benefits
    • Professional learning and development stipend
    • Parental leave, including adoptive and foster parents
    • 3 weeks paid time off (increases with tenure) and unlimited sick leave
$250,000 - $300,000 a year
The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan. For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
Full-time
Senior